Gender Affirming Care
Gender Affirming Services
Aetna members have access to personalized gender affirming care advocacy and support. Aetna’s Transgender and Gender Diverse Services provides the following support for Aetna members:
- Behavioral health services
- Reproductive services
- Hormone therapy and medications
- Medical visits or laboratory services
- Surgical services such as voice modification surgery and facial feminization
- Hair removal (electrolysis, laser treatment, etc.)
- Ongoing health and wellness support, and more
Aetna members also have access to a transgender care personal advocate who has specialized training to provide you with dedicated support. They can help you find doctors and explain your costs and benefits. Visit the Transgender & Gender Diverse Support Center at go.aetna.com/genderdiversity for helpful tools and resources.
Know what’s covered
Your coverage for services depends on your health plan and certain state and federal laws. So be sure to check your benefits plan, refer to the resources below or call us for help.
Aetna standard gender affirmation clinical policy
Breast (top), genital (bottom) and facial gender affirming provider (PDF)
Aetna Gender Affirming Care Presentation: OUT @ EAB
Contact Information
Aetna Transgender Advocate Contact:
Cathleen DeCook, RN, BSN, CCM
Email: decookC@aetna.com
Phone: 959-230-2616, Confidential voicemail
Visit the Transgender & Gender Diverse Support Center at go.aetna.com/genderdiversity for helpful tools and resources.
Connecting you to care
Aetna plans offer services and support that will help take care of your physical and behavioral health needs. Aetna also offers benefits that help with daily living needs after your transition.
Contact Aetna (Group #187839) at 800-930-2015 or by visiting www.aetna.com
Create Your Team
It’s important to find providers you’re comfortable with and who understand your unique needs. Keep in mind that your mental well-being is also a key part of your transition. You will have access to a transgender care personal advocate who has specialized training to provide you with dedicated support. They can also help you find doctors and explain your costs and benefits.